As a small business owner, I am finally starting to appreciate the benefits of having an Internet business. The amount of inexpensive information is priceless. Recently, I introduced live chat to my website and have noticed the pluses and minuses of this approach. First, you always have to be at the computer. That’s a negative. I am not always at the computer. Yesterday, had to leave and someone was waiting to chat 56 minutes. That’s not good. On the positive side, it looks like it is adding credibility to my site and I am seeing some increased interaction. Also, there is some reporting available with this live chat software that is also good. I have noticed where people are coming from, which browsers they are using, etc. I’m using LivePerson.com chat software and it seems to be doing the job. Now I just have to get a ball and chain so I am ALWAYS at my computer.

Be Sociable, Share!

• 

No related articles.